Privacy Policy

Last updated: 28-11-2025

This Privacy Policy explains how Moore Tiling Solutions (“we”, “our”, “us”) collects, uses and protects any personal information you give us when you use our website tilercoventry.co.uk or contact us directly.

We take your privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

Moore Tiling Solutions
11 Cove Place, Coventry CV2 3LJ
Email: mooretilingsolutions@gmail.com
Website: www.tilercoventry.co.uk

Moore Tiling Solutions operates as a trading name for our tiling and flooring services across Coventry and the West Midlands.

2. Information We Collect

We only collect the information we need to respond to enquiries and deliver our services. This may include:

Name
Email address
Phone number
Message or project details (provided via the contact form or email)

We also collect basic, anonymous website data through Google Analytics to understand how visitors use our website and improve its performance.

3. How We Use Your Information

We use your information to:

Respond to your enquiries
Provide quotes and manage projects
Communicate about ongoing work
Keep internal records of projects and communication
Improve our website and services

We will not use your information for marketing without your permission and we never sell or share your details outside our business.

4. Sharing Information

We may share relevant information with trusted subcontractors who help deliver our work.

All subcontractors are part of the Moore Tiling Solutions team and only receive the information necessary to complete the job.

We do not share your data with any third parties for marketing or unrelated purposes.

5. Data Security

We keep your information secure and only store it for as long as necessary to fulfil the purpose it was collected for.

Emails and project records are stored securely and deleted when no longer needed.

6. Cookies and Analytics

Our website uses Google Analytics to collect anonymous information such as page views, time spent on site and how you found us.

Cookies do not collect personal details and you can disable them through your browser settings at any time.

7. Your Rights

Under UK GDPR, you have the right to:

Request a copy of the personal data we hold about you
Ask us to correct or delete your information
Withdraw consent to use your data (if previously given)

To make a request, email mooretilingsolutions@gmail.com. We’ll respond within one month.

8. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the content or privacy practices of other websites.

9. Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Michael Moore
Email: mooretilingsolutions@gmail.com
Address: 11 Cove Place, Coventry CV2 3LJ